Responsible Gaming

Responsible Gaming

HAVE FUN but play it safe!

HARM MINIMISATION

Whilst gambling is enjoyed by the majority of people responsibly, The Vikings Group recognises that problem gambling is a serious social issue which impacts not only on the gambler, but also on their family and friends. We believe responsible gaming is about individuals enjoying gaming as a leisure activity without affecting their own wellbeing or that of a family or friends. This includes the encouragement of patrons to spend within their budget. The Group aims to create and maintain an environment where responsible gaming is practiced.

The Vikings Group has developed a responsible service of gaming policy and program, which includes:

  • Staff training in Responsible Service of Gaming
  • The prominent display of problem gambling help services an support material
  • Assistance to patrons who approach staff for help
  • Self-exclusion program for patrons who want to address gambling problems.

Our policies are guided by a mandatory Code of Practice.

The Code of Practice has been developed by the ACT Government to ensure that all ACT Gambling providers meet a minimum set of standards in allowing patrons to access their gambling products.

Link to Code of Practice Brochures - Information for Patrons

Gambling Contact Officer

A Gambling Contact Officer (GCO) is a person who is the main point of contact for patrons concerning gambling issues. The Vikings Group has a GCO on duty at all times, and may be contacted at Reception at any Vikings venue, or alternatively email to gaming.feedback@vikings.com.au, or contact our Gaming and Compliance Manager during business hours on 02 6209 5500.

If you think that you or someone close to you may have a problem with gambling, there are a number of ways by which the Club can provide assistance.

Exclusions

You may request the Club excludes you from the venue. The Club will respect this decision and co-operate by assisting you to exclude yourself. You must not try and get back into the facility while your exclusion period is still current. The Club will not allow you to re-enter the facility whilst you are excluded.

If your gambling appears to be a problem, the Club may seek information about you to ensure that your welfare is not at risk. The Club is concerned about your wellbeing and that of your family.

If the Club is sufficiently concerned, we may take it upon ourselves to prevent you from entering the facility.

Download Deed of Exclusion here

Information about Gambling and assistance

The Club strives to ensure that adequate information on a range of matters is available to patrons.

Brochures are available in hard copy at the Club or on the internet by following the links provided:

Clubcare will provide specialist gambling and financial counselling services to participating clubs and ACTTAB patrons. Clubcare is about making sure that anyone who chooses to gamble can do so within his or her budget and in a safe and enjoyable way.

Patrons are able to call Clubcare on 6247 0655 during business hours or 131114 after hours to arrange to speak to a Clubcare counsellor about anything to do with gambling, for themselves or a family member or friend. Alternatively a Gambling Crisis Counselling Service is available on 6296 3411 (24 hour service).

Further information can be obtained from the Club at any Reception, or alternatively email to gaming.feedback@vikings.com.au, or contact our Gaming and Compliance Manager during business hours on 02 6209 5500. Information can also be obtained from the ACT Gambling & Racing Commission.

The Commissions contacts are:

Phone: 6207 0359
Fax: 6207 7390
Website: www.gamblingandracing.act.gov.au