Duty Manager
Join the Vikings team
Vikings is seeking a highly motivated and experienced Duty Manager to join our dynamic team. This is a full-time, hands-on role where you will play a key role in overseeing the day-to-day operations of our venue, ensuring that everything runs smoothly, and upholding our commitment to excellence in customer service and operational standards.
As a Duty Manager, you will lead a team of customer service supervisors, ensure exceptional service, manage operational tasks, and maintain a safe and compliant working environment. This role requires a proactive, hands-on approach, with a focus on delivering quality results while fostering a positive workplace culture.
What you’ll do
Customer service leadership: Lead a team of customer service supervisors in delivering exceptional service and engaging with both staff, members and guests to ensure high customer satisfaction levels.
Operational management: Oversee the daily operations of the venue, working closely with the Venue and Operations Managers to ensure everything runs smoothly and efficiently.
Compliance and reporting: Assist with stock control, gaming reconciliations, and operational reporting in line with company policies and regulatory requirements.
Workplace health and safety: Champion WHS practices across the venue, ensuring a safe environment for staff and patrons, and driving continuous improvement in health and safety standards.
Team development: Support the development of the Customer Service team through mentorship, training, and performance management, ensuring a high level of employee engagement.
What you’ll bring
Leadership experience: Proven experience in a similar role, with a strong background in hospitality management or a relevant leadership position.
Strong communication skills: Excellent verbal and written communication skills, with the ability to engage and inspire teams and interact effectively with customers.
Organisational expertise: Strong time management and organisational skills with the ability to manage multiple tasks and priorities.
Adaptability: Flexibility to work a rotating roster, including evenings and weekends, to meet the demands of the business.
Problem-solving skills: A proactive and solutions-oriented approach to addressing challenges, with a focus on continuous improvement and operational excellence.
Why Vikings?
At Vikings, we’re passionate about delivering exceptional dining experiences. When you join us, you’ll enjoy:
Opportunities to grow: Develop your skills and advance your career in a supportive environment.
Team culture: Work alongside a talented and collaborative team.
Perks and benefits: Enjoy discounted staff meals, gym memberships at Vikings 24/7 Fitness, free onsite parking, and access to our Employee Assistance Program.
We are proud supporters of over 50 affiliated sporting groups and contribute to groups within the wider community.
We care for our people and environment, and are proud recipients of awards for innovation, training and environmental excellence.
Submit your application now
The successful applicant will need Australian working rights and will be subject to a National Police History Check. We are an equal opportunity employer and are committed to fostering diversity and inclusion in the workplace.